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This page sets out how ck366 handles your account, your data, and your rights as someone who accesses our platform. Access to our services depends on your local law and the eligible regions we support — if you are unsure whether you qualify, review the scope section below before opening an account.
Our legal framework is built around one clear principle: what we say on this page reflects how we actually operate, not a set of aspirational promises. We make no claims about licences, governing authorities, or legal standing that we cannot verify in writing. Where access to our platform depends on local law in Bangladesh or another supported region, we state that openly rather than obscuring it in small print. When you interact with your account — whether that involves a bKash top-up, a Nagad transfer, a Rocket wallet adjustment, or simply checking your transaction history — the rules governing that interaction are set out in the policy documents accessible from your account dashboard after login. We do not alter those rules without notice, and we do not apply them selectively. If a provision in this policy conflicts with local law where you are located, local law takes precedence. We do not claim that using our platform is lawful in every jurisdiction. Your responsibility is to check that accessing online gaming platforms is permitted under the laws that apply to you. The current state of any policy update is shown in your account dashboard after login, not in a separate email chain you might miss.
bKash wallet transactions are subject to the wallet terms set by bKash, alongside our account transaction policy.
Nagad transfers follow Nagad's own service conditions; our policy covers only the account-side record of that transaction.
Rocket payments are processed according to Rocket's terms. We hold only the account-side record once the transfer is confirmed.
Not every aspect of your experience with ck366 falls under a single policy document. This section draws a clear line between what we govern directly and what sits outside our policy boundary — so you know exactly where to look when something needs clarifying.
Creating and maintaining your ck366 account — including login credentials, wallet balance, and session activity — falls fully within this policy. Any dispute about account status is handled through the contact routes listed on this page.
We record every account-side transaction, including bKash, Nagad and Rocket wallet movements. However, the processing rules and fees set by those wallet providers are governed by their own terms, not ours. We hold the account record; they hold the transfer record.
Game titles available in the lobby — including content from Pragmatic Play, CQ9, Spadegaming, Habanero, Bigtime Gaming and Joker — are supplied by those studios under their own content agreements. Our policy covers how we present and make that content accessible, not the game mechanics themselves.
Any service operated outside ck366's platform — including external payment apps, third-party links, or affiliate pages — is not covered by this policy. We do not control how those services handle your data or requests, and we accept no liability for their conduct.
This policy is not just a document you read once and forget. It gives you a set of concrete actions you can take at any point during your relationship with ck366. You have the right to review the records we hold on your account, to ask us to correct details that are wrong, and to raise questions through our support channels if something in this policy is unclear. Your transaction history — covering bKash, Nagad and Rocket movements alongside any game-session records — is accessible from the wallet section of your account dashboard after login. If you spot an error in any account detail, you can request a correction by contacting support directly. We do not require you to use a formal legal process for straightforward account corrections; a support message is enough to start that review. Where a question touches on how we handle your personal data specifically, the privacy section of this policy provides the relevant contact route.
Open the wallet section of your account dashboard after login to see a full log of transactions, including bKash, Nagad and Rocket entries. Session activity is also recorded there.
If any personal detail held on your account — name, contact number, wallet reference — is inaccurate, contact our support team with the correct information and we will review the update request.
If a section of this policy is unclear or you believe it has been applied incorrectly to your account, open a support query. Reference the specific section you are asking about so we can give you a direct answer rather than a general response.
Changes to how your account operates — such as communication preferences or wallet associations — can be requested through support. We will confirm what is and is not adjustable under current policy before making any change.
If you have a question that is specifically about this legal policy — not a general account query — use one of the contact routes below. Give us the section name or the account action you are asking about so we can route your message to the right team without delay.
Open the chat widget from any page on ck366. State that your query is policy-related at the start of the conversation so the agent can direct it correctly.
Send your policy question to the support email address shown in your account dashboard after login. Include your account reference number and the specific policy section your question relates to.
The current version of all policy documents is linked from your account dashboard after login. This is where any policy updates will appear first — check there before raising a query in case the answer is already published.
We handle personal data, cookies and account security under a consistent set of practices — not a collection of vague intentions. This section explains the practical shape of those practices so you know what to expect from your account, not just what we claim in the abstract.
We retain account and transaction records for the period required by the applicable rules in the regions where we operate. When a retention period ends, records are deleted or anonymised. You can ask about the retention period that applies to your account through the support routes listed on this page.
We use session cookies to keep you logged in and preference cookies to remember your account settings across visits. We do not use tracking cookies to build advertising profiles outside ck366. The cookie settings available to you are shown in the consent panel the first time you visit the site.
Your account credentials are stored in encrypted form. We do not store bKash, Nagad or Rocket wallet PINs — those remain with your wallet provider. If you suspect unauthorised access to your account, contact live chat immediately and we will place a hold on the account while we investigate.
When we update this policy, the revised version is published to your account dashboard before the change takes effect. We do not apply a new policy retroactively to transactions that occurred under an earlier version.
The questions below cover what we hear most often from people reading this policy page. If your question is not here, contact support and reference this section so we can add it.
Access to ck366 depends on your local law and the eligible regions we support. This policy governs how your account operates if you are in a supported region. Whether online gaming platforms are accessible under Bangladesh law is your responsibility to check before opening an account.
Log in to your account and open the account dashboard. Your profile details and transaction history are visible there. If you need a broader record of what we hold, send a request through the support email shown in the dashboard and include your account reference number.
You can request a data review or deletion by contacting support. We will confirm which records can be deleted immediately and which must be retained for the applicable period under the rules that govern our operations. We will not delete records that are subject to a retention obligation.
Account-side records of bKash and Nagad transactions are retained for the applicable retention period even after account closure. The records held by bKash and Nagad themselves are governed by their own terms, not ours. Contact those providers separately for their data policies.
Open a query via live chat or the support email listed in your account dashboard. Reference the specific section of this policy and the account action you believe was handled incorrectly. We will review the case and respond with a clear explanation of how the policy was applied.
Any update to this policy appears in your account dashboard before the change takes effect. We do not apply revised terms retroactively. If a change materially affects how your account operates, you will see a notice when you next log in before the updated terms come into force.